Custom help system support
💡Feature
Many Communities have custom help systems based on forum channels, threads or possibly even moving/creating temporary channels (I don't know how common that still is, we had such a system before threads were a feature).
While most of these systems can use AnswerOverflow index the questions and comments/messages/answers, these systems csnnot really use the "solved" mechanism or it would be weird as it would be necessary for users to mark the posts as solved with AnswerOverflow and then close the post.
In our Community, we just disabled the "Mark as solved" context menu command via Discord permissions and don't use that feature at all even though we have a system where users can "close" their questions.
I want to suggest an API that lets users integrate their own system with AnswerOverflow. Ideally, such an API would allow:
- Marking posts as solved
- Maybe also with the possibility of specifying no (if the author didn't indicate a solution message or the system doesn't support it) or more than one (if the author stated multiple users solved the issue) messages for solving.
- Allow marking some messages as "housekeeping" messages that won't be indexed (e.g. certain bot commands/responses or notifications)
- If systems using channels/threads are still common (no idea about that), allow creating conversationss with a start and end timestamp as well as the channel id and possibly a name.
See also questionsMark as solved via API
While most of these systems can use AnswerOverflow index the questions and comments/messages/answers, these systems csnnot really use the "solved" mechanism or it would be weird as it would be necessary for users to mark the posts as solved with AnswerOverflow and then close the post.
In our Community, we just disabled the "Mark as solved" context menu command via Discord permissions and don't use that feature at all even though we have a system where users can "close" their questions.
I want to suggest an API that lets users integrate their own system with AnswerOverflow. Ideally, such an API would allow:
- Marking posts as solved
- Maybe also with the possibility of specifying no (if the author didn't indicate a solution message or the system doesn't support it) or more than one (if the author stated multiple users solved the issue) messages for solving.
- Allow marking some messages as "housekeeping" messages that won't be indexed (e.g. certain bot commands/responses or notifications)
- If systems using channels/threads are still common (no idea about that), allow creating conversationss with a start and end timestamp as well as the channel id and possibly a name.
See also questionsMark as solved via API
