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totaldev

1/30/2024

"kill switch" for complete anonymization?

Is there a process to just go "alright, now, make ⭐everything ⭐ anonymous regardless of what people checked or didn't check? I thought i pressed a few buttons related to that, but didn't get to see if it did the trick.

이실장

1/29/2024

Service down

https://techchat.tosspayments.com/ @Rhys...

Solution:

Hey, looking at the logs it’s only down for you it should be up for everyone else It looks like your sign in session expired with Discord and you need to log in again - I’ll update it so it won’t crash in that case...

이실장

1/22/2024

Hi I have a question

I want to remove #admin on my channel list How can I do that?...

dan1st

1/21/2024

Mark as solved via API

I am thinking about whether this bot would be applicable in some server that already has its own bot-supported help system. Is it possible to mark a question as solved via some API? I wouldn't really want to require users to use both the server-tooling and the Answer Overflow bot in order to mark a question as solved (and I would also only mark posts as solved instead of messages since solutions often span over multiple messages). I guess the only solution would be to add a solved tag with the bot (or to not mark questions as solved). I assume this would work and not change anything about consent?...

dan1st

1/21/2024

Consent with multiple users

The docs mention:

In order to comply with the Discord terms of service and respect user privacy, Answer Overflow requires users to provide consent to publicly display their messages.

So, if the asker in the help channel consented but other people (possibly giving the answer) didn't, will the post still be indexed? If so, I guess it only shows messages of the actual user? Does it also provide some information about messages being missing on the website?...

Solution:

Post is still indexed and stored in our database, for users who haven’t provided consent it’ll show as “sign in and join server to view”

haris

1/19/2024

Ability to add tags to remove whenever a thread is marked as solved

Hey there, in my community we have the Open and Solved tags for forum channels so we're able to easily filter for support threads that need to be answered, curious as to how I could make it so whenever the Solved tag is added, the Open tag is removed? If it's not possible that's fine I can add support for it in the community Discord bot. Thanks for the help in advance!

Bohdan

1/9/2024

Max number of channels indexed per server?

Is there a max limit of channels per server answeroverflow can index?

Solution:

No limit have as many as you’d want

DrR0x

1/4/2024

Anonymous users don't work

I can't seem to enable anonymise users properly, it's on but users are still shown on the website. Site Attached is the image of it being enabled....

Solution:

There’s two scenarios this could be: 1. users in your server have previously given consent and since they have they won’t be anonymized 2. the pages are cached on answer overflow, in this case it’ll show as anonymized by tonight...

DirtyJ

1/3/2024

Application Error when using the search icon on a custom domain

Howdy, just noticed that our search button is throwing an application error when clicked:

Application error: a server-side exception has occurred (see the server logs for more information).
Digest: 970742715

Application error: a server-side exception has occurred (see the server logs for more information).
Digest: 970742715

...

Solution:

I got the same issue, so its not only you

DirtyJ

12/23/2023

Custom domain with .support TLD

Howdy folks, Trying to use a .support TLD (e.g. example.support or subdomain.example.support) in the "Custom domain" field, but no matter how I enter it, validation fails with "Please match the requested format" Am I missing something here?...

Solution:

@DirtyJ sorry that took so long 😅 , I've put out a fix for it - go ahead and refresh then try again Please let me know if that resolves it and if you encounter any other setup issues!...

Mr Kod3ra

12/14/2023

Need support for this bug/error:

Can someone help me ?:

totaldev

12/11/2023

What makes a forum comment appear and not appear?

I'm able to see this while logged in: https://www.answeroverflow.com/m/1182006382459883617#solution-1183863623500693514 But on incognito/logged out, the solution's not there....

Solution:

When you’re signed in it isn’t cached, when you’re signed out it is cached

totaldev

12/8/2023

Are we able to do retroactive anonymous?

If there are already users who made posts on answeroverflow, is there a way to blanket all posts as anonymous?

Solution:

It’ll apply to all pages but there’s no invalidation on the page cache atm so it might just be cached

totaldev

12/6/2023

How does AnswerOverflow determine ordering (2 part question)

part 1: how does it determine ordering for the forum/threads on the left sidebar part 2: how does it determine ordering for the messages in each forum/thread? Looking at https://github.com/AnswerOverflow/AnswerOverflow/blob/main/packages/api/src/router/messages/messages.ts#L51, it appears it just follows the ordering of whatever discord gives it, but wanted to verify here....

Solution:

1. Not actually sure I think it's in order they get written to the db, there's no specific order 2. It just orders them as they're sent...

totaldev

12/5/2023

This question is already marked as solved, but nobody pressed the button yet?

Hi! I'm running into a situation where a forum post is made, somebody tried to answer the question, and after the original user tried to right click > apps > mark as solved, the bot already says it was solved (see image). Is there any way to debug this further? Can we clear out the "solved" problem state from the bot for this post?

Solution:

@totaldev what’d you select for your solved tag?

Mark

11/22/2023

Is this accepting NSFW content?

Hello we have a discord server where we have NSFW content and was wondering if this is accepted, In case are you planning a self hosted solution ? Thanks...

peter

11/15/2023

Encountering an application did not respond

Guild ID 930170875049820181 Channel ID I want to use 1105521800814801037...

Southpaw

10/11/2023

Is it possible to opt-in to message indexing as opposed to display?

As I understand it, the user must opt-in to having their messages publicly displayed, but can only opt-out of having their messages indexed. Is there a way to add opt-in for indexing as well as display?

Manicraft1001

9/5/2023

Bot does not post consent prompt automatically

Hello 👋 Our bot does not send the consent prompt automatically. /send-consent-promt does work and the notice about messages being indexed has been added to the server rules and the posts channel. What configurations need to be done, to automatically send the prompt?...

Julian

7/22/2023

How to add Answer Overflow to existing threads?

I got existing threads which should be indexed and the bot can also see the threads (checked with the feature to see the server with a specific role) but I cannot select the threads when using /channel-settings - is there anything I am missing?

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